Privacy Policy 


Last Updated: 19th November 2024

Oveli™ Healthcare Limited

Registered Address
No. 5 The Heights
Weybridge
KT13 0NY

Oveli™ Healthcare Limited

Trading Address
Coplestone Court
1 Wells Street
Chelmsford
CM1 1HH

Contact Information:

Company telephone: 0208 050 0008
Company email: info@ovelihealthcare.com

1. Introduction

Welcome to www.ovelihealthcare.com. This Privacy Policy explains how Oveli™ Healthcare Limited ("we," "us," or "our") collects, uses, discloses, and protects your personal data when you interact with our website and services. We are committed to safeguarding your privacy and handling your data transparently and responsibly. By using our website, you consent to the practices outlined in this policy.

2. Data We Collect

We collect the following types of personal data:

  • Identity Data: Name, title, date of birth, and gender.
  • Contact Data: Address, email address, and telephone number(s).
  • Health Data: GP name and address, images/scans, occupation, physical health details, medications, previous surgeries, and next of kin details.
  • Financial Data: Bank account and payment card details.
  • Transaction Data: Records of payments and purchases.
  • Technical Data: IP address, browser type, time zone settings, operating system, and device information.
  • Profile Data: Username, passwords, purchase history, preferences, feedback, and survey responses.
  • Usage Data: Details of how you interact with our website and services.
  • Marketing Data: Communication preferences and marketing consents.
  • Automatically Collected Information: IP addresses, browser information, and activity tracked via cookies or similar technologies.

3. Sources of Data Collection

We obtain data from:

  • Direct Interactions: Data provided through forms, calls, or email correspondence.
  • Automated Technologies:Cookies, server logs, and other technologies track interactions with our website.
  • Third Parties: Analytics providers, advertising networks, and publicly available sources.

4. How We Use Your Data

Your personal data is used for:

  • Delivering healthcare services and managing your relationship with us.
  • Processing orders, managing payments, and collecting owed amounts.
  • Notifying you of updates to our terms, privacy policy, or services.
  • Improving our website, services, and customer experience.
  • Administering our website, including security, troubleshooting, and system maintenance.
  • Providing marketing materials (with your consent).
  • Recording calls for training and accuracy.
  • Complying with legal and regulatory obligations.

5. Data Sharing

We may share your data with:

  • Service Providers: Vendors who assist in providing our services (e.g., IT, payment processors, analytics).
  • Healthcare Institutions: Relevant organisations required for booking or managing procedures.
  • Legal Authorities: When required by law or to protect our rights.
  • Third Parties: In the event of mergers, acquisitions, or asset sales.

6. Legal Basis for Processing

We process your data under the following lawful bases:

  • Contract Performance: To fulfil our contract with you.
  • Legal Obligations: To comply with regulatory requirements.
  • Legitimate Interests:Where our interests do not override your rights.
  • Consent: For activities such as marketing, where your consent is explicitly obtained.

7. Retention of Data

Your data is retained only for as long as necessary to:

  • Provide our services.
  • Meet legal, accounting, or regulatory requirements.

We consider the nature of the data and the purposes for its use when determining retention periods. Data is securely deleted when no longer needed.

8. Cookies

We use cookies to enhance your experience and track website activity. Cookies do not store personal or financial data. You can manage or disable cookies via your browser settings.

9. Your Rights

You have the right to:

  • Access:Request a copy of your data.
  • Correction: Amend incorrect or incomplete data.
  • Deletion:Request the deletion of your data, subject to legal obligations.
  • Objection: Object to data processing.
  • Withdraw Consent:Opt-out of marketing or other activities requiring consent.
  • Lodge Complaints:Raise concerns with the UK’s Information Commissioner’s Office (ICO).

10. Data Security

We implement appropriate security measures to protect your data from unauthorised access, loss, or misuse. While we prioritise security, no online system is completely secure.

11. Updates to This Policy

We may update this Privacy Policy to reflect changes in regulations, practices, or services. Updates will be published on this page, with the "Last Updated" date revised accordingly.

12. Contact Us

For any questions or concerns about this Privacy Policy or your data, please contact us:
Email: info@ovelihealthcare.com
Phone: 0208 050 0008